Kevin Cheng

Kevin Cheng
All Things Communications, Public Relations, Analysts, and thought leadership
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Recent Posts

Gartner Recognizes Voice-Driven Sales Apps as a High Impact Technology for Life Sciences

Posted by Kevin Cheng on Dec 21, 2020 8:32:23 AM

Gartner’s latest Hype Cycle report of emerging technologies for Commercial Life Sciences notes “Voice-Driven Sales Apps” have potential to mature rapidly as it is recognized as a high-impact technology for improving sales productivity and the adoption of sales force automation tools.

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Topics: Artificial Intelligence, Virtual Sales Assistant, Gartner Hype Cycle Named in Three Categories in Gartner's Emerging Sales Technologies Report for CRM

Posted by Kevin Cheng on Sep 17, 2020 12:30:00 PM

Gartner’s newly published Hype Cycle for CRM Sales Technology, 2020 cites in the context of three high business impact technologies – Voice-Driven Sales Apps, Sales Bots, and Mobile Sales Productivity.

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Topics: Sales Friction, Assistant

From Managing Pipeline to Managing Activity

Posted by Kevin Cheng on Aug 17, 2020 12:00:00 PM

The events of the past few months have shown how quickly pipelines can dry up, sales forecasts that you thought were solid can evaporate, and quotas can become irrelevant. If all your management metrics revolve around pipelines, forecasts, and quotas, what does that leave you with?

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Topics: Sales during covid-19, forecasting

Honeywell is Latest Investor in — and a Major User of —

Posted by Kevin Cheng on Feb 14, 2020 11:00:00 AM
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Topics: Artificial Intelligence, CRM Named in Gartner Hype Cycle Report for CRM Technology 2019

Posted by Kevin Cheng on Sep 9, 2019 11:00:00 AM

The market for technologies focused on CRM and sales augmentation, execution and automation continues to evolve. Gartner’s 2019 Hype Cycle report educates CIOs and sales leaders on emerging technology and industry context to help “separate hype from the real drivers of a technology’s commercial promise.”

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Topics: Artificial Intelligence, CRM

What Digital and Global CIOs Expect from Enterprise AI Assistants

Posted by Kevin Cheng on Apr 15, 2019 11:30:00 AM

The recent adoption of voice-powered AI assistants like Siri, Alexa and Cortana are already changing our habits. The market for voice-powered virtual employee assistants is predicted to grow exponentially in the next few years. Gartner believes that by 2023, one out of every four employee interactions will be via voice.

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Topics: human experience, Artificial Intelligence on Constellation Research 2019 Shortlist

Posted by Kevin Cheng on Mar 25, 2019 4:47:52 PM

In this post, Kevin Cheng, our head of Communications, writes about the latest edition of the Constellation Research Shortlist for Sales Productivity solutions, which was featured in.

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Topics: technology, CRM, Sales Friction

Designing a human-friendly brand identity

Posted by Kevin Cheng on Dec 7, 2018 2:41:02 AM

In this post, we about how we renewed our identity towards a broader vision of human-friendly artificial intelligence. 

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Topics: branding, Artificial Intelligence

About the #nofriction blog was founded with a mission to make enterprise software more human-friendly. In this multi-author blog, we write about how technology can remove daily friction from our lives, share views on AI, and provide occasional product updates. We also do guest posts. 

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